Heathrow, London: Europe’s biggest and busiest airport.
In the new season series explore life behind the scenes at Europe's biggest and busiest airport.
Filmed over five months of Heathrow’s busiest year ever, with more than 76 million passengers, the series follows Heathrow’s army of 76,000 staff – from plumbers, to pilots, to police – as they transport 200,000 passengers a day, and race to get thousands of planes away on time.
Episode one follows Heathrow staff trying to process the 100,000 passengers who arrive on over 600 flights every day. When a passenger arrives from Doha and needs to connect through to Dublin, the only problem is that his flight has been booked from Gatwick, 38 miles away, so passenger Experience Manager Sue battles a cultural barrier to help him.
Meanwhile engineering apprentice Matt, heads out onto the runway to calibrate the arrival lights and gets closer to a 747 than he ever thought possible. There’s a massive new arrival in the shape of a brand new 787 Dreamliner plane as senior First Officer Dave flies to Seattle to collect the new aircraft. And the airport’s dedicated fire brigade extinguishes a fire on a 747. Fortunately it’s just a drill.
You must be logged in to view highlights.